TERMS & CONDITIONS


RETURNS

 

We are not able to offer returns or exchanges at this time. We have provided detailed measurements of each product to help you make the best sizing choice.
If there is an error on our part (due to wrong size or damage), please email us at info@abyss-studio.com and we will get it sorted out.
ABYSS STUDIO will not accept any items that have been worn, washed, or altered for any reason. We are not responsible for normal wear and tear. Thank you for understanding.

 

SHIPPING

 

We exclusively use Royal Mail to ship all packages. For orders within the United Kingdom, we use Royal Mail 1st Class for 2-4 day shipping. For the rest of the world, we use Royal Mail International Tracked & Signed : Europe within 3-5 working days and worldwide within 5-7 working days.

We will do our best to ship out your order as quickly as we can, but please allow up to 7 days to receive shipping confirmation. ABYSS STUDIO is not responsible for paying additional VAT charges for customs clearance. All customs is separate from the shipping cost and is out of our control. We cannot lower the value of orders to avoid potential customs. 

Lost shipments and stolen packages from doorsteps/mailboxes are not the responsibility of ABYSS STUDIO and claims must be made by the customer to the appropriate carrier.